Webinar - Communicating with Difficult People

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Communicating effectively and actively listening is challenging for many of us but even more so now that we are often communicating virtually and behind masks. Join us on this live webinar and find out about different communication styles and receive tips for improving your communications and managing how you communicate and react to customers and employees.      


  • Review the six steps of excellence in customer service
  • Managing difficult customers
  • Phrases to use when customers want to keep you on the phone 
  • Difficult customer scenarios and how to manage them with a positive outcome
  • Practice active listening 


Anna Hay, CEO, Learn The Ropes LLC