Live Webinar - Delivering Memorable Customer Service

When was the last time you were so impressed by the customer service you received that you took the time to go out of your way to share it with others?  Imagine being able to deliver that level of customer service to every customer, each and every time they interact with your employees and your company.  Join us on this live webinar and learn exactly how to do this by engaging your customers and your employees.

Key Highlights 

• The present state of customer service
• Customer service and the pandemic 
• What customers really want
• How to establish a customer service mindset in every employee
• How to define exceptional customer service for your business
• Making the commitment to deliver exceptional customer service
• How to deliver exceptional customer service and an exceptional customer experience consistently

This webinar is for business owners, business leaders, and key employees. 

Presenter: 

Ron Markham, Corporate Training & Development, LLC

It is imperative to add sbdctraining@uh.edu to your approved senders' list to be able to receive event confirmations and links to SBDC events.

Sponsored by

Lee College SBDC, the Dayton Community Development Corporation, and the 
Dayton Chamber of Commerce